Privacy Policy

This privacy policy sets out how SMS_Nutrition uses and protects any personal information that you provide us. SMS_Nutrition is committed to ensuring that your privacy is protected.  We aim at all times to comply with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.  This policy applies to all of our dealings with you including when you interact with our website www.sms-nutrition.co.uk  Our site is hosted by WIX whose servers are located in Europe & US. 

 

This privacy policy is effective from 22nd June 2020 and is regularly reviewed and updated.

 

Information about us

 

Our nominated data protection contact is Séanín Smith who can be contacted at info@sms-nutrition.com

 

Please note:

 

By giving your consent you are accepting and consenting to the practices described in this policy. You may withdraw your consent at any time.  An explanation of your rights is set out below. 

 

If you are not satisfied with any action taken by us or response is given, you have the right to complain to the Information Commissioner at www.ico.gov.uk or helpline telephone number: 0303 1231113. 

 

Should we ask you to provide Personal Data (as defined below), you can be assured that it will only be used in accordance with this Privacy Policy.

 

Definitions

In this policy the following terms shall have the following meanings:

Cookie: a small file placed on your computer or device by our website when you visit certain parts of it or use certain features.

Cookie Law: means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Data Subject: a natural identifiable person. 

Personal Data: has the meaning set out in the Data Protection Legislation, being as at the data of this policy, any data which identifies a natural person (by way of example, name, address, phone number and so on). 

E-mail Subscribtions

By subscribing to this list I may also send you information and offers from time to time which I feel may be of interest. information and offers from time to time which I feel may be of interest.

Please note: your email address will be stored securely and used for no other purposes than those outlined above, you are also free to opt-out at any time. By subscribing to this list you are allowing your email address to be transferred and securely stored by MailChimp, and to track interactions with these emails (see my disclosure policy for more information).

 

What this policy also covers

This policy also explains:

  • What personally identifiable information of yours is collected:

- on our website, when you interact with it;

- when you download from our website;

- when you interact with our website advertising and applications on third party websites and services.

  • What organisation is collecting the information;

  • How the information is used;

  • With whom the information may be shared;

  • What choices are available to you regarding the collection, use and distribution of the information;

  • What kind of security procedures are in place to protect the loss, misuse or alteration of the information under our control;

  • How you can correct any inaccuracies in the information; and

  • How you can request the Personal Data we process and store to be removed.

 

 

What we collect: We may collect the following information:

 

  • Full name, occupation, gender and marital status;

  • Contact information and personal details – home address, email, contact telephone numbers, details of GP and other medical professionals;

  • Current and past medical history, current medications, body measurements and lifestyle information provided by the client;

  • If you access our website, technical information including internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version time zone setting, browser plug-in types and versions, operating system and platform.

 

 

What we do with the information we gather:

 

We will use the data collected about you in the following ways:

  • to provide services to you;

  • to deal with your enquiry if you complete our contact form;

  • to assess and understand your requirements;

  • Professional clinical record keeping of client information;

 

 

Where and how we store your personal data

 

I am committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, organisational and security measures to safeguard and secure the information I collect.

 

  • As referred to above, our website is hosted by WIX no data is stored on our website.

  • I keep all paper records containing your Personal Data in locked cabinets and only allow access to those who need to access the Personal Data.

  • Our laptops are password protected

  • Documents are password protected;

  • We use an electronic GDPR compliant system for storing electronic records [e.g Cloud Storage Software) and service providers including Zoom video conferencing software and 10to8 booking tool

  • Records made by SMS_Nutrition relating to the care of a client will be stored for eight years (in line with British Dietetic Association Guidance for Record and Record-Keeping). For clients under the age of 18, records will be kept until your 21st birthday.

  • We may also be under an obligation to store your Personal Data for longer in accordance with our professional indemnity insurers requirements.

  • You can change your preferences (including unsubscribing from communications) at any point by contacting Séanín Smith on info@sms-nutrition.com

  • To comply with GDPR the contact details of clients who avail of services from SMS_Nutrition will be stored for no longer than one year following our last correspondence, or until a company or individual requests that they are deleted.

  • Any personal information documented from telephone contact related to the services I provide will be destroyed once the telephone conversation is completed unless there is a valid reason to retain this as part of service provision. In which case I will retain this information until you the client asks that I remove it, but for no longer than a year after the last telephone conversation.

  • Any contact I receive on social media is also handled securely and confidentially in line with the GDPR. I will delete any social media messages upon request from the individual concerned, and all contact will be deleted within one year following our last correspondence.

Your Rights

As a Data Subject under the Data Protection legislation referred to above, you have the following rights:

  •  I am committed to ensuring that all personal information is secure. I will not distribute, sell or lease personal information to third parties unless I have explicit permission or are required by law to do so.

  • Our website may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Data to these websites.

  • You have the right to ask us to supply to you the information we hold, this is known as a data subject access request. For further details please contact us on: info@sms-nutrition.com

  • You have the right to ask us to rectify the data we hold if it contains inaccuracies or is incomplete. To discuss this please contact us on: info@sms-nutrition.com

  • You have the right to ask us to erase the Personal Data we hold if: (i) it is no longer necessary for us to hold the data; (ii) you wish to withdraw your consent to us holding the data; (iii) you object to us holding or processing the data; (iv) you believe that we have processed the data unlawfully; or (v) the data needs to be erased for us to comply with a particular legal obligation. To make a request please contact us on: info@sms-nutrition.com

Disclosure of your information

You agree that we have the right to share your Personal Data with:

  •  relevant health professionals (only when consent is given by the client).

  • In exceptional circumstances, information about a client may be disclosed without consent if it is in the public interest to do so. This might be in circumstances where disclosing the information is necessary to prevent a serious crime or serious harm to other people.

  • To a prospective buyer or seller if we sell or buy any business, shares or assets.

  • If we are under a duty to disclose or share your Personal Data to comply with any legal obligation or to enforce or apply our terms of business or terms of use, and other agreements; or to protect the rights, property, or safety of our business, our clients, or others. 

  • For more information see Disclosure Policy 

Cookies

All Cookies used by our business are used in accordance with the current Cookie Law. We may use some or all of the following types of Cookie on our website in accordance with WIX’s  Cookie policy:

  • Strictly Necessary Cookies - a Cookie falls into this category if it is essential to the operation of our website, supporting functions such as logging in.

  • Analytics and Flash Cookies - it is important for us to understand how you use our website.  For example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information and help us to improve our website.

  • Functionality Cookies - enable us to provide additional functions to you.

  • Persistent Cookies - Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit our website.

  • Session Cookies - Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit our website. To delete these cookies you will need to clear your browser history. 

 

Before Cookies are placed on your computer or device you will be shown a cookie compliance statement, requesting your consent to set those Cookies.  By giving your consent to the placing of Cookies you are enabling us to provide you with the best possible experiences and services to you.  You may wish to deny consent to the placing of the Cookies at which point we request you cease using our website.

 

External Web Services and Links

We may use external web services on our website, mostly to display content within our web pages. We cannot prevent these third-party sites, or external domains, from collecting information on your usage of this embedded content. If you are not logged in to these external services then they will not know who you are but are likely to gather anonymous usage information e.g. number of views, plays, loads and so on. 

 

Suppliers and Other Service Providers

From time to time we use third party suppliers and service providers to facilitate our services. We may use social media (e.g. Facebook, Twitter and Instagram) and other third party services including 10to8, Stripe, PayPal (an online booking management tool and Payment tools), subject to their terms of use. 

Privacy Policy Related to Telehealth

 
Appointment Policies 

 

By booking an appointment with Séanín Smith (Registered Associate Nutritionist), you are consenting that you understand the following information, including risks and benefits of booking a telehealth consultation.

Séanín Smith keeps these policies under regular review and places any updates on this web page. This policy was last updated on the 22nd of June 2020.

For any questions related to this, you can contact Séanín via email 

 

Disclaimer:

  • SMS_Nutrition is run by Séanín Smith; a Registered Associate Nutritionist with the Association for Nutrition in the UK (membership number: 12104) and The Nutrition Society Séanín is also trained in Intuitive Eating by the London Centre of Intuitive Eating.  

  • Séanín Smith aims to use her scientific knowledge, and expertise in a professional manner.

  • Individual participation: You will receive individualised dietary advice based on your consultation.  You are responsible for the implementation of this advice.

  • Séanín Smith adheres to the AfN standards, codes and ethics which stipulate that any advertising must be accurate and done in a responsible way. 

  • We ask for 24 hours notice for appointment cancellation in order to avoid a late cancellation fee of 50% of the consultation price.

  • Those who do not attend an appointment without providing any notice will be charged the full consultation fee and will be asked to pay for their next appointment in advance.

  • See our full disclosure policy for further information about SMS_Nutrition.

Information about Telemedicine Consultations:

  • Telemedicine is the use of video call or video conferencing software in order to carry out nutrition consultations remotely. This differs from face-to-face consultation as we will not be in the same room as each other during the consultation.

  • Some parts of the consultation involving physical examinations (i.e. body weight) may be conducted at your location, and we can discuss these measurements during the consultation.

  • The main benefits of telemedicine consultations are increased flexibility for both parties in terms of the timing and location of consultations. 

  • The main risks related to telemedicine consultations include technical difficulties, interruptions, unauthorised access or communication difficulties.

  • I will ensure that your privacy is protected by ensuring nobody else can hear the consultation and using secure and encrypted software.

  • If an issue arises with technology which we can not fix during the consultation, we can revert to a phone consultation or rearrange the consultation if needed.

Privacy Policy 

Séanín Smith is committed to ensuring that your privacy is protected. The section above outlines how your personal data is used, stored and protected, in line with the General Data Protection Regulation (GDPR), in relation to accessing a nutrition consultation with Séanín Smith.

Consenting to Dietetic Treatment:

By booking an online service with Séanín Smith  you are consenting to the following:

Consent for a Nutrition Consultation via Telemedicine Appointment:

You consent to this telemedicine appointment for dietary & lifestyle advice and any further telemedicine appointments that you book with Séanín (Registered Associate Nutritionist ). You understand what telehealth consultations involve (see above
information) including the benefits and risks. You understand that you or Séanín Smith can discontinue the telemedicine consultation if it is felt that the videoconferencing connections are not adequate for the situation. 

Séanín Smith will handle your personal data in a secure manner for the purpose of providing dietetic services to you, in accordance with GDPR and our data protection policy (as outlined above). This is in relation to the use of your personal data (such as: contact details, medical information, body measurements, diet and lifestyle information) and you are happy to proceed with nutrition services. You understand that your data will be stored securely for eight years and for clients under the age of 18, records will be kept until your 21st birthday.

Séanín Smith may need to contact you regarding your care plan:
You give consent for Séanín Smith to contact you via email, text or phone call regarding your treatment. You consent for Séanín Smith to send you resources via email in relation to your treatment. You consent to receive appointment reminders via email and text.
You understand that I can change my communication preferences at any point by contacting Séanín Smith at info@sms-nutrition.com 

If you want to book an appointment with Séanín Smith, but do not consent to the above information, then please contact Séanín on info@sms-nutrition.com to discuss this further.

Communication Policy

  • Séanín aims to communicate effectively with all of her clients and to answer all genuine messages and emails in a timely manner. Response times depend. 

  • In the event of any technical difficulties during consultations, Séanín may suggest restarting devices, trying a different device or having a phonecall as a secure back-up option.

  • Séanín does not respond to offensive, attacking or irrelevant messages, or to comments messages with no connection to nutrition treatment.  

  • Inappropriate communication may lead to termination of your access to dietetic services from Séanín Smith. If deemed necessary, the police may also be contacted (for example in cases of threatening or inappropriate communication).

  • Where appropriate, Séanín may continue a conversation via email or private message rather than on a social media platform. Maeve does not provide personal dietary advice to anybody via social media, including current clients.

To book with Séanín you can find more information on Services